Episode 04 - Wednesday 19th December, 5pm

The Social Experience

Join leading retail experience consultancy, Quinine in episode 04: The Social Experience on Wednesday 19th December, 5pm.

With retailers focusing on creating immersive and engaging interactions in store they overlook the value in defining the simple parts of the customer journey that make up a good retail experience.

In our fourth episode, we will consider ‘social’ customer missions. These are about making face-to-face connections and using shopping to feel part of the community. We’ll look at how ‘social’ customer missions work and why they are so important. Using examples, we will explore how the Retail Experience Framework (introduced in Episode 01) can help retailers to provide social connections and interactions for customers in store.

The webinar format…
We have some great insights to share and we are making the series easy to access with bitesize sessions - 20 minute of insights, followed by Q&A.


Ian Johnston
Founder and Creative Director @Quinine
Ian’s passion for integrating user understanding into design provides the inspiration, direction and approach for the firm, which transforms store environments to create more effective face-to-face experiences for customers, brands and their staff.
Alex Whitlow
Design Director @Quinine
An experienced specialist in the design of experiential concepts and delivery of retail environments, Alex’s work at Quinine involves him with some of the largest comms brands in the UK and USA.